I purched a Toshiba laptop at Best Buy 5 months ago. Three weeks in I plugged in a usb mouse to one of the ports and when I unplugged it the little white spacer came out. I thought no big deal theres two more. Well about 4 months later I went to turn on laptop and no screen no boot up. From what I have read on the net this is a common problem with my model laptop. So I pay the 15 dollars to send it in right away. One week later I get a phone call saying that the usb port has pysical damage (which its not damaged only the little white part came out which was not do to anything I did) and they could fix my laptop for 325.00 (which if you read other post thats the price for every fix. Only because they know no ones gonna fix a 430 laptop that dies in 5 months for 325 dollars). I called and talked to a customer relations rep which was a joke. I told him (Jessie) that was like taking in my truck for motor repairs and them not fixing it because the brake lights didnt work. He was very very rude and clearly showed he couldnt care less. When I asked to talk to his supervisor he told me his supervisor doesnt talk to customers and he was the highest I could talk to.
I am so tired of companies having the stick it to you attitude. What can we do about it? I am considering small claims court and contacting The Better Bussniss Bureau. I am so tired of spending hard earned money to only get the shaft by someone.
If any one has any ideas or has had success with getting through to this company to honor thier warranty please post something.
Review about: Toshiba Customer Care.
Monetary Loss: $470.