Bought a Toshiba computer, the back light went out within 1 yr, so sent it in-while still on warranty. They claimed it had spillage damage AND returned it minus a KEY! Called, was on hold 3 different times for over an HOUR! Finally reached someone (Mindy) who said they had pictures, I asked for copies but NEVER got them and she said they would send the key!
Wrote BBB, got a call from Toshiba (they left msg) that it had spillage, the repair dept said key was missing when they got it and itis not covered under warranty! Well, guess that meant no need to call back!
Needless to say, I have not received the missing key and I have had the computer less than 1 year at that time and have NEVER spilled anything on it, and when UPS sent it to the repair dept, it had ALL the keys!
After reading all of the complaints on toshiba in the BBB website, it is not worth the investment to buy a Toshiba computer/notebook. Wish I had read them BEFORE purchasing one. BUYER BEWARE!!