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I have had a Toshiba DLP TV Model#65hm167 for a little over three years. I have already replaced lamp ($150) and now I have about 125 little white dots all over the screen and they are growing.

I called Toshiba and they basically said that I had a problem with pixelation. The service rep then told me that since TV is out of warranty I had to call a servive technician, and gave me his phone number. I did that and he charges $89.99 to come and check out the problem and give me an estimate on fixing it. I have read all over internet people having similar issues and stating that it will cost up to $800 to fix.

I have had TVs last for 15+ years. This is BS. I have had other Toshiba products and have also had issues. Morale of the story beware before you buy Toshiba products.

It may be cheaper in the short term but you will have problems later.

Review about: Toshiba Tv.

Monetary Loss: $1500.

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Anonymous
El Monte, California, United States #949904

I spent $2,000 USD on this TV, and now I have this manufacturing defect.

I called Toshiba on three different occasions, and just got outsourced to people whom didn't care.

They gave me three numbers to call for authorized repair centers.

All three repair centers acknowledged the ongoing issue. One of the companies confirmed that Mistubishi and Samsung also had this issue. However, Samsung was offering to repair the issue free of cost, and Mistubishi would pay half of the repair cost. Toshiba will not even acknowlege the issue.

One of the companies cofirmed they are no longer dealing with Toshiba repairs due to poor customer service. All three companies said they would fix it themselves, but at a cost of 500 (on average).

I'm not spending another 500 on a chip due to their manufacturing defect.

If anyone is aware of any phone numbers I can call that I can talk to someone who can actually resolve this issue, please let me know. If you know of any class action lawsuit, please contact me.

I would love to help in any way to force Toshiba to be held accountable for their actions. My email address is SRVIVER104@AOL.COM

thank you, Carl

Anonymous
Brecksville, Ohio, United States #600780

So I also have this TV but a bit different issue. Out of nowhere the TV now only turns on, the screen turns white for about 15 seconds then the tv shuts off, it will repeat this, by itself, until i unplug it. Can anyone help??

Rickj
Long Beach, California, United States #591567

I had this lemon of a tv and fixed it a month after purchasing it only to have it go down 2 more times in a matter of 2 years. HORRIBLE product, I vow never to purchase anything from Toshiba ever again and tell friends of their poor service. :(

cadietz
Heber Springs, Arkansas, United States #591352

I should start by saying that the information in this post is regarding a problem with my Toshiba 65HM167 over a year ago, but I was able to fix it and, for what it's worth, here's the sequence:

The 'white spot' problem on the Toshiba 65HM167 TV is caused by a faulty optical block processor or 'light engine' in the TV. It must be replaced for the problem to go away.

The bad news is that the optical block processor is expensive and, since DLP TV's aren't manufactured anymore, they are somehwat hard to find. I found one at www.encompassparts.com for $647 of which $220 is a core charge that is refunded when you return the old light engine back to Encompass Parts. So the out of pocket is around $430 with shipping. The Toshiba part number for the light engine is 75006693. Encompass was very easy to work with; the core charge was promply refunded by Encompass when I sent the old core back.

The good news is that you can make the installation yourself. It's a little complicated but with patience and a careful labeling of all wiring, you can make the switch. I did it and my TV now works better than ever (no spots and a much better picture). Get a service manual for the Toshiba 65HM167 at www.servicemanuals.net for $17 (download) and it will give step by step instructions for replacing the light engine. The replacement process took me about 2.5 hours.

Is it worth it? I think so because I love the size of this TV and to replace it with a comparable LCD TV would cost around $2500 (probably cheaper now). I did the install in Oct of 2011 and the TV is still working great but it really hasn't been that long in TV years. Since I bought my DLP TV early on in the product cycle, I'm betting that the replacement is better technology. I'm keeping my fingers crossed...

Anonymous
to cadietz Brecksville, Ohio, United States #600819

So I also have this TV but a bit different issue. Out of nowhere the TV now only turns on, the screen turns white for about 15 seconds then the tv shuts off, it will repeat this, by itself, until i unplug it. Can anyone help??

rograham1
Bernardsville, New Jersey, United States #591312

Four years after purchase. First only 3 white spots then 30 over a couple of weeks.

Caused by stuck mirrors on DLP chip. Observed YouTube videos (3) from hdtvexpert77. Ordered chip on ebay. Just needed flat and Phillips screwdrivers.

Two hours of cautious repairs. Spots are gone Chip was less than $160.

:)

Anonymous
#573328

I have the same white dot problem now. Does anyone's know how to even order the replacement chip? I'll join if there is a class action suit

Anonymous
#558768

I am a service tech and I can tell you this is a problem with the dlp chip. I have repaired several hundred of these on Samsung and Mitsubishi tvs.

This is a wide known defect with the dlp chip.

Samsung has been honoring all repairs for several years now (to avoid class action lawsuit) and all repairs were out of warranty as this defect does not happen until around the w.t year mark usually. Toshiba should repair these for free.

Sean_In_CA
to jordan Merced, California, United States #585219

Hi Folks, OK from reading all the comments, I gather replacing the Toshiba 75006693 DLP chip is the fix to go for if your having multiple white dots even though replacing the light engine will work as well. The DLP chip (Toshiba PN 75006693) is a component of the light engine that is flawed and that is the same Texas Instrument part that Samsung takes care of...

So here's my situation, after spending 800 for a new lamp and color wheel, I now have these spots that started and my tv guy wants to help and has the samsung dlp chips in stock (PN?

6318201 or 020607). So my question is are these DLP chips interchangeable?

Sean_In_CA
to jordan Merced, California, United States #585220

Hi Folks, OK from reading all the comments, I gather replacing the Toshiba 75006693 DLP chip is the fix to go for if your having multiple white dots even though replacing the light engine will work as well. The DLP chip (Toshiba PN 75006693) is a component of the light engine that is flawed and that is the same Texas Instrument part that Samsung takes care of...

So here's my situation, after spending 800 for a new lamp and color wheel, I now have these spots that started and my tv guy wants to help and has the samsung dlp chips in stock (PN?

6318201 or 020607). So my question is are these DLP chips interchangeable?

Anonymous
#556278

Same problem here with the white dots! I'm pissed.

Anonymous
#552034

having same issues with the white dots, almost can not see picture anymore. going to try to call Toshiba and see what they will do.

Anonymous
#550049

I too am having the same issues with my 65hm167. Blinking lights, changed lamp, changed power supply.

Still the same old stuff.

Now the piece of *** don't even turn on, but did for 1 day after changing these items. I am all for a Class Action Suit against these idiots.

Anonymous
#546812

Andrew D...

I too have had the same problem with the white dots appearing all over the television. I purchased the TV in 2007 and in October 2010 the picture went completely out and I had that repaired then in December 2010 the white dots started appearing and that was repaired. Now less than 2 years later the white spots are back and there are more than ever.

Anonymous
#546167

After reading all the numerous comments about the 65HM167 (which I have), the white dot problem is common. Over the past 4 months the dots having gotten to the point that I cannot see the screen.

I got the same "non-answer" answer from Toshiba.

The honest thing for Toshiba to do would be to offer the part at a low cost with instruction on how to replace it as comensation for the poor quality of thier product. The only thing I can do at this point is not buy another Toshiba product again.

Anonymous
#544937

Update: I have made contact with a few legal firms in regard to class action lawsuit. Here is what is needed. I (we) need a "few" people to band together and file suit against Toshiba in court with our grievance. The suit will need to have depositions from those listed. Once the suit is presented in court, Toshiba (or defendant) will either respond or not. Based on their response, the attorney will request the court for the case to be reclassified as a "class action" where "all parties" affected (meaning anyone witht he same issue) gets a shot at being included or opting out with the result of the case being all parties get treated equally. That's the upside. The downside, we need to find out who is really at fault here- is it Toshiba (who uses someone elses parts) or the manufacturer of the parts in the TV (Texas Instruments anyone?).

So, anyone who has had their tv repaired or case cracked to see what is in it, we need to know if the part is the same manufacturer, etc.

Overall- lots of legwork to prove fault over proving Toshiba sucks at service, which we all know and have proven. Drop a line if your interested in some leg work. I for one am not going to let go of this until I have exhausted all possible options.

Anonymous
to Andrew D Beaumont, Texas, United States #642159

I THINK TOSHIBA IS JUST PIECE OF *** I CALL THEM FOR THE WHITE DOTS AND ALL THEY SAID . I NEED TO FIX IT MYSELF WE PAY LIKE 1.800 ON THAT TRASH IS BULL *** THEY JUST SELF TRASH THEY WHITE DOTS APPEAR SO QUICKLY TO STOP :(

Anonymous
#544433

Here is my experience: Ame model, same problems with white dots on #65hm167. Purchase date Nov 2007, cost $1,800 from "Big yellow box store". Recently (guess I am lucky) got the white dots. 2, 3, 5 now 8 and counting.

Called Toshiba. level 1 rep "sorry, out of warranty, want a service contact?" level 2" sorry, out of warranty, want a service rep". level 3- "sorry, really understand, but no recalls on that model, so anything else other than a service tech number?". Ended call with providing my response to "sorry" and "we understand" and "nothing we can do" with telling Toshiba two things. 1) You CAN do something but are choosing not to. and 2) You know it is a problem part in there that is known to have issues (had that validated by a TV tech). I even offered to pay shipping and handling, just send me the stinking processor chip. Nothing.

Called big box store, they cant do much either other than charge me the $500 (pretty even rate from all the places I talked to) for the repair- but they send it to Toshiba. In house is same price by local companies.

Now, decision time- pay the 500 bucks to last 3-5 years. Or pay $700 for a new 50" class plasma or similar. Regardless, I am not letting this go and am pursuing the options of a class action suit. Problem is, need to quantify "potential adversely affected consumers" and prove "Toshiba was and is aware of a defect in the manufacturing of the product and took no action" (this is where the recalls of their other similar models comes into play.....

In short- not happy, but not giving up.

Anonymous
#543909

I have the same problem. Started with a few white dots now have over 30.

Replaced the bulb a couple of months ago. Called Toshiba and want $$ to talk to a technichian.

Anonymous
#529297

Same problem here. I contacted them today. Spoke with Mike, no help and wanted to charge me $35.00 for the call. I then asked to speak to someone higher up (after reading all the blogs) I was transferred to Rob, I questioned how many complaints do they need before its classified as a defect. I was placed on hold. When he returned he was unable to give a percent or amount because each product sold different amounts. Didnt care bout the amount of blogs or forums because he said 1 person could actually be 100 sending the complaint. Imagine?

Toshiba will receive a written letter with several pages of the complaints from the blogs.

The good news I found a website that lists the part for $183.00. I just need to look into the website further. It is:

discount-merchandise.com

Id appreciate any feedback :(

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