Norridge, Illinois
Not resolved
2.7
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
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I bought new Chromebook 2 from Toshiba and after 2 months I got burned out (red) pixels lines appeared on the dark display.

I called customer service and answering several nonsense questions and after wasting half hour before you get to talk to real person (in Philippines), they wanted me to pay me $30 shipping to ship the Chromebook to their repair center and be without the computer for 10 days.

Last Toshiba product in our family. (I love Chromebook, just get one from different manufacturer)

Note to pissed consumer.com: there is no need for minimum of 100 words. I have nothing else to say, but I need to get over the limit...

Product or Service Mentioned: Toshiba Laptop.

Reason of review: Bad quality.

I liked: Product, Actual product.

I didn't like: Customer service and warranty, Warranty, Return policy.

Company wrote 0 public responses to the review from May 24, 2016.
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