I am a U.S. Citizen currently staying with family in Mexico.
I bought a Toshiba laptop computer in May 2015. It is still under warranty. I bought it in the U.S. and it was purchased from Toshiba's Internet sales. I cannot hear.
The laptop has several issues regarding features that do not function. The FN key does not work nor does the PCIE card reader. I have spent extensive time with Microsoft on their chat Answer Desk and they have concluded that the problems rest with Toshiba as many features (drivers, apps, etc.) are manufacturer specific.
I have done many searches and tried many fixes as suggested on Toshiba's Support Website and the Internet in general without success. Toshiba's primary means of support is by telephone which I cannot use. I contacted their customer Service email several times and explained my problem including the hearing issue, but received no reply.
I recently filed a complaint with the Better Business Bureau siting my need forchat or email Support as I cannot hear (I have Menieres disease and have lost my hearing)and their response to the BBB complaint was: "Here is the link to our Support Website, we consider the matter closed."
Though they do have a Support site I can use, it is actually an abomination of user forums and outdated Toshiba fixes. I need technical help.
I plan to file complaints also with the FTC and econsumer.gov.
Reason of review: Poor customer service.
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.