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Customer service is horrible. I bought a 50 inch Fire Smart TV and it doesn't work. They won't give me a replacement and they won't give me my money back. It has been four months since I have been trying to get this resolved. Toshiba customer service doesn't care about...
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Company wrote 0 private or public responses to the review from Nov 22.
1.0
I didn't like
  • Poor tech support disrespectful customer service
  • Product
  • No telephone support to explain status of repair
#1405889
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Toshiba - Battery Failure
Toshiba - Battery Failure
Toshiba - Battery Failure
Toshiba - Battery Failure
Noticed my keyboard swelling and went online to look for reasons. Found they had a recall on batteries but mine wasn't listed on the recall. Called customer service and was told if not listed not covered. Purchased one online since Toshiba wouldn't cover it. Talked to...
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Company wrote 0 private or public responses to the review from Aug 09.
#1325600
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Toshiba couldn't resolve my issue since Microsoft didn't provide a functioning installation media tool for Windows 10. Toshiba said I could restore my laptop to the original specs if I paid $30-$40 dollars for their recovery tool. That is the shipping fee... Sure it...
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Company wrote 0 public responses to the review from Jul 12.
Anonymous
User

Toshiba has the worst customer service. The same thing happened to me. I would never buy technology from this company. Please save yourself the headache and buy another brand.

#1302201
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I have a satellite laptop with slow download speed. Contacted tech support and they had a vendor contact me. In two days I spent 20 hours on the telephone with them. They deleted everything on laptop and re-installed (supposedly) all the apps and software. They forgot...
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Company wrote 0 private or public responses to the review from Jun 25.
#1288321
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Toshiba has in place a terrible phone phalanx making a simple call almost impossible. Makes the simplest of inquiries hugely annoying, just to start. I have a high-end Satellite that I returned to the factory (Depot) on 4-20-18, this date, 5-21, no repair completed. I...
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Company wrote 0 private or public responses to the review from May 21.
1.9
I didn't like
  • No ability to escalate the issue
#1260963
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I wanted to hook an external drive to my laptop (both Toshiba) through a SATA to USB bridge. I called Toshiba technical support for help because I could not see the drive on my machine. I had gone to the Toshiba customer support website to try and download the latest...
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Company wrote 0 public responses to the review from Dec 07, 2017.
1.8
I didn't like
  • Poor tech support disrespectful customer service
#1143936
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I turned the power on, at the socket, to my laptop, I then went in to the kitchen to make a cup of tea, when I returned to the room, two or three minutes later, the power connection point, on the computer was smoldering, melting, and the power lead had fallen out, and...
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Company wrote 0 public responses to the review from Nov 02, 2017.
#1125018
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On October 15, 2015, I bought a Toshiba Satellite Radius 11 L1. In July 2016, I was working on my computer when it indicated the battery was low. I plugged in the power cord and continued working, yet the computer died. Troubleshooting did not work and nothing would...
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Company wrote 0 public responses to the review from Oct 14, 2017.
1.0
#1114987
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I purchased a similar model, a Toshiba Chromebook CB30-C in June of 2016. In May of 2017, it broke down while still in warranty. Toshiba promised a 10 business day turnaround on repairs. They sent a box for me to ship the device and charged me $22 to ship it to them,...
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Company wrote 0 private or public responses to the review from Jun 28, 2017.
Anonymous
Michelley

I had a tablet from them which I wish I never bought. I bought it from a retailer and by the time the return window closed, the tablet stopped working. Sent it to Toshiba to r...

1.8
I liked
  • Chromebook worked fine until it broke down
I didn't like
  • No ability to escalate the issue
  • Making promises about fixing the device without keeping them
  • No telephone support to explain status of repair
#1067115
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Contact Toshiba

Mailing Address:
Toshiba America Information Systems, Inc., Client Solutions Division
5241 California Avenue, Suite 100
Irvine, California 92617
United States
Phone:
(800) 631-3811
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Toshiba - TV turns off on its own

We wont be by the tv or the remote and the tv just turns off on its own sometimes it comes back on by its self and sometimes i have to turn it back on wtf i havent got ahold of anyone from toshiba...
Company wrote 0 private or public responses to the review from May 01, 2017.
2.2
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Style and Design
Value for money
Warranty
#1041439
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