Not resolved

I bought a Toshiba laptop as a holiday gift on the recommendation of the Staples salesperson. It was opened about a month after purchase and used for 2 weeks.

Then the hard drive crashed. The Toshiba representative gave me instructions to reset the computer to its original factory condition and that would solve the problem. She said it would take 2 hours. It actually took more than 12 hours and then would not restart.

The next representative was extremely nasty and agreed the hard drive was defective. He said that in order for toshiba to even look at the problem i had to ship it back at a charge of $25 dollars. I couldn't believe that i would have to pay to ship a defective machine, but a supervisor said the same thing. They also said that it would take 1 week to figure out if it was defective and another week to repair.

only if it couldn't be repaired would yet another person determine if I could get a new laptop. They shipped back a supposedly repaired machine without any information as to what they did. I now have a refurbished piece of garbage that all total cost more than a new one. Toshiba is selling defective merchandise and doesn't care at all about the consumer.

Any problem, not their problem. Don't ever buy electronic equipment from this company.

Monetary Loss: $890.

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